Thoughts from the trenches: leadership, operations, technology, and more.
Two Failed Builds, a Conversation, and the Knowledgebase That Came Out of It
A client had already tried twice to build an AI-driven knowledgebase before I got involved: a vibe-coded custom RAG system first, then a Custom GPT setup. Both fell short in different ways. The fix wasn't a third rebuild, it was a conversation about what had actually gone wrong, and the taxonomy-first architecture that came out of it, now called Smart Knowledgebase.
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Two Failed Builds, a Conversation, and the Knowledgebase That Came Out of It
A client had already tried twice to build an AI-driven knowledgebase before I got involved: a vibe-coded custom RAG system first, then a Custom GPT setup. Both fell short in different ways. The fix wasn't a third rebuild, it was a conversation about what had actually gone wrong, and the taxonomy-first architecture that came out of it, now called Smart Knowledgebase.
AI Should Serve Your Process, Not Replace It
The question worth asking is where your current process is slower than it needs to be. That's what AI should actually speed up.
AI Doesn't Replace the Expert. It Multiplies Them.
Experienced practitioners with AI tooling produce roughly five times more output than before AI. That multiplier runs through the expert's own judgment and skill.
Automation Without Strategy Is Just Faster Chaos
Why the companies getting the most from automation mapped their processes before choosing any tools.
Expectations Management
Most disappointment isn't a failure of execution, it's a failure to agree on the target before starting. Set the expectation upfront and you remove the gap where disappointment lives.
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