Two Failed Builds, a Conversation, and the Knowledgebase That Came Out of It
A client had already tried twice to build an AI-driven knowledgebase before I got involved: a vibe-coded custom RAG system first, then a Custom GPT setup. Both fell short in different ways. The fix wasn't a third rebuild, it was a conversation about what had actually gone wrong, and the taxonomy-first architecture that came out of it, now called Smart Knowledgebase.
The full write-up, including what went wrong the first two times and what actually fixed it, lives as a case study found at
Weft & Whetstone Solutions & Strategies: Smart Knowledgebase